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General Agreement
 
The GameHoster.net - General Agreement

This contract is between :

Will IT service (the gamehoster)
Kingmastate 49
8926NA Leeuwarden
The Netherlands
From here on referred to as TheGameHoster
and the CUSTOMER of TheGameHoster, to be called CUSTOMER hereafter.


1. General

1a. TheGameHoster is a Dutch company who deliver high-end game servers, Voiceover-IP servers, and dedicated machines.
1b. You will not have access to a server until we have registered your payments.
1c. If you don’t follow the terms and rules of this agreements your service may be ended before the expiring date of your services or before your credits are spent.
1d. TheGameHoster reserves the right to add or alter any regulations, in this license agreement, as they seem fit.


2. Ordering services

2a. When ordering one of TheGameHoster services the CUSTOMER must give the correct information. I.E: Name, Address etc.
2b. Incomplete order applications will not be accepted.
2c. The CUSTOMER may not place an order for someone else.
2d. At any time the services will be immediately suspended when the informations isn't correct.
2e. Once the service is ordered and paid, the CUSTOMER will not be able to undo the purchase.
TheGameHoster reserves themselves the right to choose which contract they wish to, or do not wish to accept.
2f Canceling server is only possible 14 days before ending month.

3. Payment

We offer the following options of payment
1 Paypal.
2 International bank transfer.

4. Account

4a. When payment has been registered the account will be activated.
4b. The CUSTOMER will be the owner of his account and have full control over the server.
4c. If the “clan” option is chosen the account owner will be able to add server administrators, whom will be able to start and run the server.
4d. The account owner is responsible for the actions of the server administrators.

5. Usage

5a. Excessive usage of system resources by users will be stopped. In practice this means that with normal usage the server can be used unlimited, however an individual or clan will be warned if it uses an excessive amount of resources.
5b. Private servers must at all times be password-protected.
5c. The CUSTOMER may not change the number of max-players to a higher number than what is agreed upon.
5d. The server may not be used for other commercial purposes, such as promoting a business.
5e. The CUSTOMER are not allowed to upload any copyrighted material, to the server ftp, without the permission of the owner.
5f. The CUSTOMER are allowed to upload and install server applications as long as they do not exceed the limit. For game-servers this limit is 5000MB and for Voice-Over-IP servers it is 25MB.
If you exceed this limit the server will be automatically shut down until the amount of stored material is less than the above stated limits.
5g. The CUSTOMER are not allowed to upload and install any modifications which have a negative effect on the server performance.
5h. The CUSTOMER are not allowed to upload files which have no connection to the functionality of the rented server.
5i. Do not update any server software. TheGameHoster takes care of updating your server when new updates are made available.
5j. The CUSTOMER may not use the TheGameHoster services for any abusive activities on the internet.
5k. TheGameHoster reserves an absolute right to determine for itself what is abusive, pornographic, offensive, or inappropriate and will terminate the service in the event it deems any use to violate the said Policy.
5l. Any use or attempted use of system to engage in software piracy or other illegal activities will result in an immediate termination of service.
5m. If any use of ethnical, sexual or other forms of discrimination is somehow affiliated with the use of the server the account will be terminated.

6. Reliability

6a. Access to the server will be available 24/7 through the TheGameHoster website.
6b. Temporary downtimes due to scheduled server maintenance will be announced 1 week ahead.
6c. Temporary downtimes due to the maintenance of security may be done at any time without being announced.
6d. TheGameHoster is not liable for inconsistencies in the latency to the server.
6e. TheGameHoster is not liable for any downtime caused by factors which are not within their control; Such as internet latency or other similar factors.
6f. If a downtime is caused by some internal error on TheGameHoster's extent, CUSTOMERs will be compensated.
6g. System backup is not guaranteed and each client therefore agrees to maintain a backup copy of his or her modifications, server configurations or any other important information, and to store the same on his or her own computer.

7. Support

7a. TheGameHoster will give only support to the account owner.
7b. Support will only be given on the services that TheGameHoster offers.
7c. Support will not be given on modifications to servers, which TheGameHoster does not provide.
7d. All support questions shall be sent by mail to support@thegamehoster.org. Support will normally be given within 24 hours.

8. Abuse

8a. In case of abuse TheGameHoster reserves them the right to suspend, or even terminate the services, as they see fit!

 
 
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Email
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 Support@thegamehoster.net
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